Refund policy

All returns must be requested within 30 days of delivery after the day on which you receive your order. Products must be returned to us within 30 days of the request and in a saleable condition so that we can process the return. All returned products must be unused, unopened, and in their original packaging. Refunds will be processed within 14 days of We Are High Peak receiving the goods. It will usually take 3-5 days from the refund for your account to be credited however some payment providers and payment types can take up to 14 days. Refunds will only be made to the original purchaser’s method of payment.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To request a return, please contact our team via email at info@wearehighpeak.com. Items sent back to us without first requesting a return will not be accepted.

The cost of the return is the customer’s responsibility. We Are High Peak will not reimburse for this cost.

Please pack your returns in the original packaging. We advise you obtain proof of postage when you post your return as we are responsible for your parcel only once it has been received by our warehouse.

Unfortunately, we cannot accept returns on sale items or gift cards.

For purchases made through our retailers, please follow the retailer’s returns policy. All purchases made through our retailers must be returned to the retailer.